Funding and withdrawals
How withdrawals are processed
Limits, the lock on your balance, who approves what, and why a payout is never blocked by country.
A withdrawal goes through the same path whether it ends on a blockchain or in a bank account.
Before you confirm
You choose the amount and the destination. The fee and the amount you will actually receive are shown before you confirm — never estimated afterwards. A fresh two-factor code is required even if you signed in minutes ago.
The lock
The moment the request is accepted, the amount plus the fee is locked on your balance. It stops showing as available. This is what prevents the same money from being requested twice by two parallel requests, and it is released in full if the withdrawal is rejected or fails.
Checks
Daily and per-transaction limits, the number of recent withdrawals, and risk rules run before anything leaves. Hitting a limit is not an accusation: it holds the payout for review rather than cancelling it.
Approval
Above a threshold a member of staff approves the payout. That person can never be you, and never the owner of the account — a member of staff cannot approve their own withdrawal even with the right permission. The approval, its author and its reason are written to the audit log.
Sending
A crypto payout is broadcast and tracked to confirmation; you get the transaction hash. A bank payout is executed by a person, who records the bank's payment reference against it. Only when the payout is actually sent is the lock settled and your balance reduced.
Country
Verification, limits and risk review apply to everyone. Where you live is not one of the inputs: there is no setting that blocks withdrawals for a jurisdiction, and the data model has no field for one.