Frequently asked questions

It is an account for holding digital assets, receiving deposits, sending withdrawals and putting balances into investment products with published terms. The accounting behind it is a double-entry ledger, and every movement of value is a journal entry you can trace.

An email address, a password of at least twelve characters, your country of residence and your date of birth. You must be at least eighteen. Verification of identity is only required before your first withdrawal or investment.

This environment runs against mock providers: an in-memory chain, generated prices, a captured mailbox and a simulated verification provider. Nothing here involves real funds. The business logic is identical to production — only the external adapters differ.

Signed-in customers can open a support ticket from the dashboard. Everyone else can use the contact form, and we answer by email.

Opening, holding and funding an account is free. Withdrawals carry the network cost plus a small markup, and some investment products charge an entry or exit fee. Every fee is displayed on the confirmation screen before you approve anything.

You are given a deposit address for the asset and network you choose. The platform's chain indexer watches that address, records the incoming transfer, and credits your balance once it reaches the required number of confirmations. Transfers below the published minimum are recorded as dust and not credited.

Yes. You can connect MetaMask, Coinbase Wallet, Rabby or any WalletConnect-compatible wallet and prove ownership with a signature. Sending from a connected wallet is a convenience — your balance is still credited by the indexer once the transfer confirms, never by anything the browser reports.

Small withdrawals within your limits are queued immediately after your two-factor confirmation. Larger ones are held for staff review, and the largest need two separate approvers. After approval the transaction is built, signed, broadcast and tracked until it reaches the required confirmations.

No. Every rate shown is a target funded from the platform reward pool, not a promise and not a deposit. If the pool cannot cover an accrual the system records the failure loudly rather than inventing the money. You can lose part or all of what you invest.

Flexible products can be redeemed at any time. Fixed-term products are locked until maturity unless the product publishes an early exit fee, in which case you can redeem early and pay it.

It is strongly recommended for every account and mandatory for staff. Withdrawals and investments require a fresh two-factor proof, so in practice you will want it enabled before you move any value.

Private keys never touch the application. The API holds watch-only extended public keys used to derive your deposit addresses; signing happens in an isolated service on an internal network. In production that service is backed by a KMS, an HSM or an external qualified custodian.